So, your paper on feminist trends in the sixties is almost done. You’re propped up by your favorite tree on campus and people are everywhere. There’s a demonstration about one of the speakers set to speak at graduation and you let out a sigh. It’s only freshman year. For lunch, you open up your laptop again to write the conclusion. Students are sliding trays filled with pizza, vegan stew, and water bottles back and forth as you try to concentrate on your work and protect your computer at the same time. You sigh again thinking how you saved up by lifeguarding last summer just to get this MacBook Pro and you need it to last at least 3 ½ more years. As you gather up your belongings and start heading to your dorm, you think of your roomie’s tendency to leave half-finished green shakes and open Sprite cans (depending on if it’s healthy week or not) near your spot on the couch where you catch up on Big Little Lies. And, you guessed it, you sigh again.
And so, you’re on this site because you’re starting to think of how to protect your laptop. Whether it is a Chromebook, Notebook, MacBook Pro, or another, you’ve come to the right place.
FAQs:
What do I receive with my purchase?
You will receive a CPS Warranty Activation Email. When you receive it, you are required to register it with CPS using the instructions in the email.
Will I have to send my laptop in for repairs?
Yes, you will. If your laptop breaks, we will provide you with instructions on shipping your laptop to CPS’s repair facility. Once we receive it, we will complete repairs for your laptop.
What if the Service Center can not repair my laptop?
If they cannot repair your laptop, they will provide you with a check for the current market value of your laptop.
What don't the standard and accidental warranties cover?
These warranties don’t cover any intentional damage, full submersion of your laptop underwater, or lost or stolen laptops.
What does the laptop accidental warranty cover?
The accidental warranty covers any drops under 6 feet and liquid spills on the laptop. This coverage is on top of the standard warranty’s coverage, meaning all hardware malfunction is completely covered as well.
What does the CPS standard warranty cover?
This standard extended warranty includes 100% parts and labor coverage. This warranty covers any and all hardware failure, so long as it was not caused by accidental damage. Covers hardware located within laptop; including but not limited to motherboards, video cards, Bios, RAM, CD/DVD drives, touch pads, keyboards etc.
If I'm selling my laptop, can I transfer the warranty to the new owner?
Yes, you can. Contact CPS, and their customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.
I have a 1-Year Manufacturer Warranty on my Laptop. When does the coverage start?
Your contract and coverage starts after the first year of your manufacturer’s warranty is over. As soon as that first year is over, they’ve got you covered.
I bought a refurbished laptop. When does my coverage start?
For refurbished products that come with a 30-90 day warranty, your contract starts the date you purchased your laptop, with coverage starting after the 30-90 day warranty has finished.
How do I file a claim for my laptop?
You can file a claim by signing into your account on cpscentral.com and clicking file claim, or alternatively by calling CPS direct.
