If your system encounters a hardware issue, Dell offers access to online self-help tools in addition to convenient phone support hours to help you with diagnosis. If the issue is covered by the warranty and cannot be resolved remotely, Dell will provide you with a box and pay the shipping costs to return your system to a Dell facility for repair.
Service Main Type: Maintenance
Service Sub Type: Physical
Service Characteristic: Parts & Labor
Service Description: 24x7
Provided Support: Repair; Parts Replacement Service Response Time: 10 Business Day - Repair
Service Location: Service Depot
Service Duration: 3 Year
Product Supported: Dell Chromebook 11; Dell Chromebook 13
- Online diagnostic tools, technical support and Live Chat
- Convenience of remote diagnosis and repair
- Mail-in service repair model
Service Main Type: Maintenance
Service Sub Type: Physical
Service Characteristic: Parts & Labor
Service Description: 24x7
Provided Support: Repair; Parts Replacement Service Response Time: 10 Business Day - Repair
Service Location: Service Depot
Service Duration: 3 Year
Product Supported: Dell Chromebook 11; Dell Chromebook 13
